Saving time, reducing risk: Why Australia’s largest veteran clinic chose Employment Hero

About the business 

Brisbane-based GO2Health is Australia’s largest medical clinic serving veterans, with over employees across GO2Health and the associated Coorparoo Clinic. CFO Jan Kotze leads finance and operations, with a dedicated focus on compliance, accuracy and efficiency.

The challenge

GO2Health’s team was managing rosters, timesheets and payroll through an accounting system as well as manual spreadsheets. It was a system that couldn’t keep up with growth.

“We could create advanced spreadsheets, but it required staff to master the use of them to a high level and elevated the risk of corruption of the spreadsheets.”

Healthcare compliance added another layer of complexity. “The accounting system we used also didn’t have the HR compliance features we needed as we grew.” The team needed one reliable system to manage awards, payroll that ensures compliance with confidence.

The solution

GO2Health implemented Employment Hero HR and Payroll Premium, bringing everything, from rostering and timesheets to onboarding and leave, into one platform.

“One of the big advantages for us is being able to manage multiple awards, including a custom award with the payroll module. It applies the right leave types and allowances are applied for each staff category for FairWork compliance – for example, Nurses or Health Professionals and Support workers.”

“It gives us confidence that we’re doing things correctly. And that’s a big deal in healthcare, where compliance isn’t optional.”

The ROI

• 4+ hours saved fortnightly on rostering
• 1.5 hours saved per fortnight on payroll checks
• ~$85,000 additional annual cost avoided
• Robust confidence in compliance and reporting

“Employment Hero gives us reliable reports. The payroll tax report, for example, is just one extra fantastic feature. It saves us from compiling payroll manually and provides confidence that everything’s accurate.”

Why it matters

Employment Hero has given GO2Health the confidence, control and time to focus on what really matters: delivering quality care.

“The biggest impact has been the relief in compliance. Employment Hero has made what used to be a demanding process more manageable.”